Community Liason Officer

1. LAVOZIM TAFSILOTLARI

1. JOB DETAILS:

Lavozim: Jamoatchilik bilan aloqalar bo'yicha xodim

Position: Community Liaison Officer

Bo‘lim: Atrof-muhit va ijtimoiy

Division: Environmental and Social

Bo’lim: Atrof-muhit va ijtimoiy

Department: Environmental and Social

To‘g‘ridan to‘g‘ri boysunush: Ijtimoiy menejeri

Direct Supervisor:  Social Impact Manager

2. LAVOZIM MAQSADLARI:

2. JOB PURPOSE:

Jamoatchilik bilan aloqalar bo'yicha mas'ul xodim (JAO) ta'sirlangan manfaatdor tomonlar bilan muntazam aloqada bo'lib turadi. JAO loyiha hududi haqida bilimga ega bo'ladi va mahalliy tilda gapira oladi.

Community Liaison Officer (CLO) maintains regular communication with affected stakeholders. The CLO will be knowledgeable about the project region and will be able to speak local language.

3. LAVOZIM MAJBURIYATLARI

3. KEY ACCOUNTABILITIES:

• Jamoatchilik va ijtimoiy qarashlar, fikrlar va shikoyatlarni aniqlash, xabardor qilish va qayd etish hamda ularni keyingi ishlar uchun zarur xodimlarga yetkazish;

• Berilgan shikoyatlar turini, shikoyat qiluvchini va har bir shikoyatning holatini kuzatib borish uchun shikoyat shikoyatlarini kuzatuvchi tizimni yaratish;

• Tegishli manfaatdor tomonlarga ma'lumotni e'lon qilish va tarqatish hamda materiallarni tegishli tillarga tarjima qilish;

• Shikoyat qiluvchining ma'lumot so'rashi bilan bog'liq kichik, sodda masalalarni hal qilish;

• Muayyan shikoyatlarni ko'rib chiqish bo'yicha rahbariyatning boshqa a'zolaridan tushuntirish olish, masalan, Loyiha kompaniyasiga (yoki boshqa Loyiha ishtirokchilariga) muayyan shikoyatlarning mazmuni yoki ularga javob berish haqida xabar berish zarurati;

• Barcha olingan tashqi shikoyatlar ushbu protsedurada batafsil bayon etilgan muddatlarda to'g'ri qayd etilishini, ko'rib chiqilishini va boshqarilishini ta'minlash;

• Manfaatdor tomonlar bilan aloqalar va shikoyatlarga nisbatan muvofiqlik majburiyatlaridagi har qanday o'zgarishlardan xabardor bo'lib turish.

• Identifying, informing and recording public and social views, opinions & grievances and or relaying them to the necessary personnel for follow up;
• Setting up a grievance complaint tracker system to keep track of the type of complaints filed, the complainant and status of each complaint;
• Publicising & Distributing information to applicable stakeholders and translation of the material into applicable languages;
• Handling minor, straightforward issues such as those related to a complainants request for information;
• Obtaining clarification from other members of management in regard to dealing with specific grievances, such as a need to notify the Project Company (or other Project parties) in regard to the content or response to specific grievances;
• Ensuring all received external grievances are properly recorded, addressed and managed within the specified timelines as detailed in this procedure; 
• Keeping up to date with any changes in compliance obligations with respect to stakeholder engagement and grievances.

4. HISOBOT VA HUJJAT AYLANISHI

4. REPORTING AND DOCUMENT FLOW

Hisobot beradi: Ijtimoiy menejer / Atrof-muhit va ijtimoiy ta'minot menejeri

Quyidagilar bilan aloqalar:

• Jamiyat a'zolari, mahalliy hokimiyat organlari, ijtimoiy mutaxassislar, loyiha guruhlari, pudratchilar, NNTlar

Hujjatlar oqimi:

• Qabul qiladi: Manfaatdor tomonlar bilan aloqa rejasi, shikoyatlar jurnali formatlari, aloqa protokollari

• Yetkazib beradi: Ishtirok yozuvlari, shikoyatlar hisobotlari, jamoatchilik fikr-mulohazalari hisobotlari, yig'ilish xulosalari

Reports to: Social Manager / E&S Manager

Interfaces with:

• Community members, local authorities, social experts, project teams, contractors, NGOs

Document Flow:

• Receives: Stakeholder Engagement Plan, grievance log formats, communication protocols
• Delivers: Engagement records, grievance reports, community feedback reports, meeting summaries

5. UMUMIY ISH VAZIFALARI

5. GENERAL JOB DUTIES

Manfaatdor tomonlar bilan aloqalar

• Doimiy aloqa va hurmatli muloqot orqali jamoat a'zolari bilan ishonchni mustahkamlang.

• Loyiha ma'lumotlarini, rejalarini va muddatlarini madaniy jihatdan mos ravishda tarjima qiling va tushuntiring.

• Zaif guruhlarni aniqlang va ularning maslahatlashuv va imtiyozlarga kiritilishini ta'minlang.

• Mahalliy tashvishlar loyiha rahbariyatiga yetkazilishini va qaror qabul qilishda aks ettirilishini ta'minlang.

Shikoyatlarni ko'rib chiqish va hujjatlashtirish

• Loyihaning shikoyat mexanizmini boshqaring va ta'sirlangan shaxslarga shikoyatlarni topshirishda yordam bering.

• Shikoyatlarni kuzatib boring va hisobot bering, o'z vaqtida tekshirish, hal qilish va yopishni ta'minlang.

• Jamiyat bilan o'zaro munosabatlar, shikoyatlar va javoblarni batafsil bayon qiluvchi oylik hisobotlarni tayyorlang.

Ijtimoiy dasturlarni qo'llab-quvvatlash

• Jamiyatni rivojlantirish va turmush darajasini oshirish dasturlarining joriy etilishi va monitoringida yordam bering.

• Ijtimoiy baholash yoki jamoat investitsiyalarini amalga oshiruvchi uchinchi tomon maslahatchilari yoki NNTlarni qo'llab-quvvatlang.

• Pudratchilar va subpudratchilarning jamoatchilik bilan aloqalar va xulq-atvor standartlariga rioya qilishlarini ta'minlang.

Muvofiqlik va hisobot berish

• IFC ishlash standartlari, Ekvator tamoyillari yoki milliy talablarga muvofiqligi uchun jamoatchilik bilan aloqalar yozuvlarini saqlang.

• Auditlar, monitoring missiyalari yoki investorlar hisobotlari uchun hujjatlarni tayyorlang.

Stakeholder Engagement

• Build trust with community members through continuous engagement and respectful communication.
• Translate and explain project information, plans, and timelines in culturally appropriate ways.
• Identify vulnerable groups and ensure their inclusion in consultation and benefits.
• Ensure local concerns are communicated back to project leadership and reflected in decision-making.

Grievance Redress & Documentation

• Operate the project’s grievance mechanism and support affected individuals in submitting grievances.
• Track and report grievances, ensuring timely investigation, resolution, and closure.
• Prepare monthly reports detailing community interactions, grievances, and responses.

Support for Social Programs

• Assist with the rollout and monitoring of community development and livelihood programs.
• Support third-party consultants or NGOs conducting social assessments or community investments.
• Ensure contractors and subcontractors comply with community engagement and conduct standards.

Compliance and Reporting

• Maintain community engagement records for compliance with IFC Performance Standards, Equator Principles, or national requirements.
• Prepare documentation for audits, monitoring missions, or investor reporting.

6. MALAKA OSHIRISH

6. PROFESSIONAL DEVELOPMENT

Xodim o’z malakasi va bilimlarini mustaqil ravishda ushbu yonalishda oshirishi shart:

Employees are obliged to independently improve their qualifications and knowledge in the field of:

7.  MEHNAT MUHOFAZASI VA TEXNIKA XAVFSIZLIGI. YONG’IN XAVFSIZLIGI (YX).

7. OCCUPATIONAL HEALTH AND SAFETY (OHS). FIRE SAFETY (FS).

• O’zbekiston Respublikasi qonunchiligi talablariga va kompaniyaFning mehnat muhofazasi va texnika xavfsizligi, yong’in xavfsizligi tizimlariga rioya qilish.
• MM va TX, YX xavflarni aniqlash va ularni qabul qilingan xavf darajasiga tushirish/bartaraf qilish.
• MM va TX, YX bo’yicha xavfli faoliyat va shart-sharoitlar haqida xabar berish, tekshirib ko’rish va tezda tuzatish.
• MM va TX, YX tizimini doimiy takomillashtirishga qaratilgan mehnatni muhofaza qilish bo’yicha maqsad va vazifalarni qo’llab-quvvatlash
• MM va TX boshqarish tizimining samaradorligini baholash.
• MM va TX tizimini doimiy takomillashtirishga qaratilgan maqsad va vazifalarni belgilashni boshqarish.

• Fulfills and comply with the requirements of HSE legislation, internal local acts (Policies, regulations, procedures, instructions, etc.) on HSE and FS of the Company.
• Identifies HSE and FS hazards and reduce/eliminate them to an acceptable risk level.
• Reports, investigates and promptly corrects hazardous HSE and FS related activities and conditions.
• Maintains HSE and FS goals and objectives for continuous improvement of the HSE Management System.
• Evaluates the effectiveness of the HSE Management System.
• Manages the setting of HSE goals and objectives aimed at continuous improvement of the HSE Management System.

8. HUQUQLAR:

8.  RIGHTS:

• O’z faoliyati masalalari bo’yicha zarur materiallar va hujjatlarni so’rash va olish.
• Korxonaning boshqa xizmatlari bilan ishlab chiqarish va funksional vazifalariga kiruvchi boshqa masalalar bo’yicha o’zaro hamkorlik qilish.
• Ushbu lavozim yo’riqnomasida nazarda tutilgan vazifalar bilan bog’liq ishlarni takomillashtirish bo’yicha takliflarni rahbarga ko’rib chiqish uchun kiritish.
• Bajarilgan ish bilan bog’liq barcha aniqlangan qoidabuzarliklar va kamchiliklar haqida menejerga hisobot berish.
• O'z lavozimi bo'yicha huquq va majburiyatlarini belgilovchi hujjatlar bilan tanishish;
• O'zR qonunchiligiga zid bo'lgan buyruqlar, ko'rsatmalar, topshiriqlar va topshiriqlarni bajarishdan bosh tortish, agar rad etishini Departament boshlig'iga yozma ravishda asoslab bergan bo'lsa;
• O'zR qonunchiligida, Kompaniya qoidalari va siyosatida, mehnat va jamoa shartnomalarida, ish beruvchining hujjatlarida nazarda tutilgan boshqa huquqlarni amalga oshirish.

• To request and receive necessary materials and documents related to the issues of its activity.
• Interact with other services of the enterprise on production and other issues included in his functional duties.
• To offer for consideration of the head proposals for improvement of work related to the duties provided for in this job description
• To report to the manager about all identified violations and shortcomings in connection with the work performed.
• To familiarize himself with the documents defining his rights and responsibilities for his position;
• To refuse to fulfill orders, instructions, assignments and tasks contradicting the legislation of RUz, having justified his refusal to the Head of the Department in writing;

• To exercise other rights stipulated by the legislation of RUz, Rules and Policy of the Company, labor and collective agreements, acts of the employer.

9. MAS’ULIYAT:

9. ACCOUNTABILITIES:

Xodim quyidagilar uchun javobgar:

· Ushbu lavozim tavsifida nazarda tutilgan ish vazifalarini noto'g'ri va o'z vaqtida bajarmaganligi yoki bajarmaganligi uchun - O'zR mehnat qonunchiligida belgilangan doirada.

· Faoliyati davomida sodir etilgan huquqbuzarliklar uchun - O'zR amaldagi ma'muriy, jinoiy va fuqarolik qonunchiligida belgilangan doirada.

· Moddiy zarar yetkazganligi uchun - O'zR amaldagi mehnat va fuqarolik qonunchiligida belgilangan doirada.

· Tijorat sirlari va maxfiy ma'lumotlarni saqlash bo'yicha amaldagi ko'rsatmalar, buyruqlar va ko'rsatmalarga rioya qilmaganligi uchun.

· Ichki qoidalar, xavfsizlik va yong'in xavfsizligi qoidalariga rioya qilmaganligi uchun.

· Rahbarga nostandart ish sharoitlari va mahsulotlar sifatiga rioya qilmaslik (bo'lim, bo'lim faoliyatiga nisbatan) haqida xabar bermaganligi uchun.

· Boshqa ishga o'tkazilganda yoki lavozimdan bo'shatilganda, u hujjatlarni hozirgi lavozimni egallab turgan shaxsga, bunday shaxs yo'qligida esa uni almashtirgan shaxsga yoki bevosita uning rahbariga to'g'ri va o'z vaqtida topshirish uchun javobgardir.

· Xodimlarning ish faoliyatini baholash tizimiga muvofiq yil uchun individual vazifa rejalarini bajarish uchun. Ushbu rejada ko'rsatilgan maqsad va vazifalar majburiydir. Xodimning mehnat faoliyatini baholash tizimiga muvofiq yil uchun individual reja va vazifalar bajarilmagan, noto'g'ri bajarilgan taqdirda, xodim intizomiy javobgarlikka tortilishi mumkin.

· Mehnat vazifalarini vijdonan bajargani, mehnat intizomiga rioya qilgani, ish beruvchining qonuniy buyruqlarini o'z vaqtida va aniq bajargani, texnologik intizomga rioya qilgani, mehnatni muhofaza qilish, mehnatni muhofaza qilish va xavfsizlik hamda sanoat sanitariyasi talablariga rioya qilgani, ish beruvchining mulkiga ehtiyotkorlik bilan munosabatda bo'lgani uchun.

· Jamoatchilik bilan aloqalar kampaniyalari va manfaatdor tomonlar tadbirlarini muvofiqlashtirish.

· Jamiyat bilan aloqalar rejalariga muvofiq tegishli manfaatdor tomonlar bilan hamkorlik qilish va Loyihaning Jamiyatga ijobiy taqdimotini kuchaytirish.

· Xalqaro ishlash standartlariga (masalan, YETTB, IFC va OTB) muvofiq ravishda majburiyatlarni rejalashtirish va nazorat qilish.

· Munosabatlar bo'yicha harakatlarni hisobot qilish va monitoring qilish hamda harakatlar rejalarini (masalan, SEP, RAP va CDP) tayyorlash/qayta ko'rib chiqish.

· Zarur hollarda aralashuv strategiyalarini qayta ko'rib chiqish maqsadida Loyiha rahbariyatiga jamoatchilikning tashvishlari va ustuvorliklari bo'yicha doimiy ravishda fikr-mulohazalarni taqdim etish.

· Mahalliy hamjamiyat a'zolari bilan ularning muammolari va tashvishlarini aniqlash uchun uchrashuvlarni rejalashtiring.

· Loyihalarning qurilish bosqichida yuzaga kelishi mumkin bo'lgan shikoyatlarni boshqarish, ularga javob berish va shikoyat egasiga choralar yetkazilishini ta'minlash. Shikoyatni o'z vaqtida kuzatib borish va hal qilish.

· Mahalliy aholi bilan aloqalar yozuvlarini yuritish va loyiha guruhlariga hamjamiyat va individual istaklar bo'yicha maslahat berish.

· Loyiha xodimlari va hamjamiyatlari uchun ijtimoiy boshqaruv rejalari bo'yicha treninglarni tayyorlash va amalga oshirish.

• Manfaatdor tomonlar bilan aloqalarni boshqarish tizimida shaxsiy o'zaro ta'sirlarni hujjatlashtirish va boshqa jamoa a'zolari bilan o'zaro munosabatlarni qo'llab-quvvatlash.

The employee is responsible:

• For improper and untimely performance or non-performance of his/her job duties stipulated by this job description - within the limits defined by the labor legislation of RUz.
• For offenses committed in the course of his activity - within the limits defined by the current administrative, criminal and civil legislation of RUz.
• For causing material damage - within the limits defined by the current labor and civil legislation of RUz.
• For non-compliance with the current instructions, orders and instructions on preservation of commercial secrets and confidential information.
• For failure to comply with internal regulations, safety and fire safety rules.
• For failure to inform the Head about non-standard working conditions and non-compliance with the quality of products (in relation to the activities of the division, department).
• In case of transfer to another job or dismissal from the position, he/she is responsible for proper and timely handing over the files to the person assuming the present position, and in case of absence of such a person, to the person replacing him/her or directly to his/her supervisor.
• For the fulfillment of individual task plans for the year according to the employee performance appraisal system. The goals and tasks specified in this plan are binding. In case of non-fulfillment, improper fulfillment of individual plans and tasks for the year according to the employee’s labor activity assessment system, the employee may be brought to disciplinary responsibility.
• For conscientious performance of his/her labor duties, observance of labor discipline, timely and accurate execution of the employer’s lawful orders, observance of technological discipline, requirements for labor protection, occupational health and safety and industrial sanitation, careful attitude to the employer’s property.
• Coordinate community relations campaigns and stakeholder events.
• Engage with relevant stakeholders in line with Community Engagement Plans and reinforce a positive representation of the Project to the Community.
• Plan and oversee engagements to comply with international performance standards (such as EBRD, IFC and ADB).
• Report and monitor engagement actions and prepare/revise action plans (such as SEP, RAP and CDP).
• Continuously provide feedback to the Project Management on community concerns and priorities with the view to revising intervention strategies where necessary.
• Schedule outreach meetings with local community members to discover their issues and concerns.
• Manage grievances that may arise during the construction phase of projects, respond to and ensure actions are communicated to the grievance owner. Track and close out the grievance in timely manner.
• Maintain records of engagement with locals and advise the project teams on community and individual aspirations.
• Prepare and implement trainings about social management plans for project employees and communities.
• Document personal interactions in the stakeholder engagement management system, and support documentation of other team member interactions.

10. KERAKLI MALAKALAR:

10. REQUIRED WORK EXPERIENCE AND EDUCATION:

Minimal malaka talablari:

· Ijtimoiy fanlar, rivojlanish tadqiqotlari, kommunikatsiyalar yoki tegishli sohada bakalavr darajasi

· Manfaatdor tomonlar bilan aloqalar yoki jamoatchilik bilan aloqalar bo'yicha qo'shimcha tayyorgarlik afzallik hisoblanadi

· O'zbek va ingliz tillarida (kamida) va loyihaga tegishli bo'lgan boshqa tillarda samarali muloqot qilish qobiliyati.

· Xalqaro standartlarga (IFC, EBRD va ADB) muvofiq saytga asoslangan ijtimoiy harakatlar rejalarini amalga oshirish tajribasi yoki namoyish etilishi mumkin bo'lgan qobiliyat.

· Ijtimoiy monitoring dasturlarining natijalarini amalga oshirish va sharhlash qobiliyati.

· Boshqa ijtimoiy monitoringni boshqarish va samarali amalga oshirish tajribasi yoki namoyish etilishi mumkin bo'lgan qobiliyat (masalan, shikoyatlarni boshqarish, manfaatdor tomonlar bilan aloqa, ishchilarni joylashtirish sifati va boshqalar).

· Loyiha manfaatdor tomonlari (masalan, jamoalar va boshqalar) bilan aloqa qilish tajribasi yoki namoyish etilishi mumkin bo'lgan qobiliyat.

· Saytga asoslangan xodimlar uchun ijtimoiy trening dasturlari va kontentini tayyorlash va yetkazib berish tajribasi yoki namoyish etilishi mumkin bo'lgan qobiliyat.

Minimal tajriba:

· Jamoatchilik bilan aloqalar, manfaatdor tomonlar bilan aloqalar yoki ijtimoiy rivojlanish sohasida 3-5 yillik tajriba

· Loyiha (sayt) bo'yicha shunga o'xshash lavozimda 2 yillik tajriba.

· Infratuzilma, energetika yoki qazib olish sanoatida tajriba afzalroq.

Minimum Qualifications:

• Bachelor’s degree in Social Sciences, Development Studies, Communications, or related field
• Additional training in stakeholder engagement or community relations is a plus
• Ability to communicate effectively in Uzbek and English (as a minimum) and desirably other languages applicable to the project.
• Experience or demonstrable ability to undertake site-based social action plans in accordance with International Standards (IFC, EBRD and ADB).
• Ability to undertake and interpret the outcomes of social monitoring programs.
• Experience or demonstrable ability to manage and effectively undertake other social monitoring (such as grievance management, stakeholder engagement, worker accommodation quality etc.)
• Experience or demonstrable ability to engage with project stakeholders (e.g. communities and others)
• Experience or demonstrable ability to prepare and deliver social training programs and content for site-based staff.

Minimum Experience:

• 3–5 years of experience in community liaison, stakeholder engagement, or social development
• 2 years of project (site) based experience in a similar role.
• Experience in infrastructure, energy, or extractive industries preferred

11. KERAKLI KO’NIKMALAR VA BILIMLAR:

11. REQUIRED SKILLS AND KNOWLEDGE:

• Kuchli shaxslararo va muloqot qobiliyatlari, ayniqsa qishloq yoki an'anaviy sharoitlarda

• Manfaatdor tomonlar bilan aloqa qilish tizimlari bilan tanishlik (masalan, IFC PS, EBRD PR)

• Mojarolarni hal qilish va muammolarni hal qilish qobiliyatlari

• O'zbek va/yoki qoraqalpoq tillarida ravon so'zlashish; ingliz tilini bilish talab qilinadi

• Loyiha maydonchalari va atrofdagi jamoalarga tez-tez sayohat qilish qobiliyati

• Microsoft Office bilan ishlash tajribasi; GIS yoki manfaatdor tomonlarni kuzatish dasturi bilan tanishlik afzallik hisoblanadi

• Haydovchilik guvohnomasi

• Strong interpersonal and communication skills, especially in rural or traditional settings
• Familiarity with stakeholder engagement frameworks (e.g., IFC PS, EBRD PRs)
• Conflict resolution and problem-solving skills
• Fluency in Uzbek and/or Karakalpak; working knowledge of English required
• Ability to travel frequently to project sites and surrounding communities
• Experience with Microsoft Office; familiarity with GIS or stakeholder tracking software is a plus
• Driving license

12.

12. REQUIRED COMPETENCIES (Level _):

1. Vizyon va maqsadni rivojlantiradi

2. Hamkorlik qiladi

3. Samarali jamoalarni tuzadi

4. Iste'dodlarni rivojlantiradi

5. Natijalarni rivojlantiradi

6. Hisobdorlikni ta'minlaydi

1. 1. Drives Vision and purpose
   2. Collaborates
   3. Build Effective Teams
   4. Develop Talent
   5. Drive Results
   6. Ensures Accountability

13.Ushbu lavozim yo’riqnomasi o’zbek va inglis tillarida ikki nusxada tuzilgan, kelishmovchiliklar aniqlangan holatlarda, o‘zbek tilidagi versiyasi ustunlik qiladi. Har bir tomon 1 nusxada, bitta nusxa - Ish beruvchida, bitta nusxa - Xodimda saqlanadi.

13.This job description is drawn up in two copies in Uzbek and English languages, in case of disagreement, the Uzbek version prevails. Each party shall keep 1 copy, one copy for the Employer and one copy for the Employee.

14. Ishchi

14. Employee:

I am familiarized with this job description and am responsible for failure to perform or improper performance of the duties specified in it.