4. KEY ACCOUNTABILITIES:
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Description
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Contributing to the Strategy and Management of the Digital Enabling Function
· Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
- Report solely to the “Digital Adoption & Support Site Lead” / “Digital Adoption & Support Country Head”
- Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
- Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
- Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.
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Digital Adoption & Support unit objectives and budget
- Contribute to the preparation of the Adoption & Support department’s budget in the plant/assigned location.
- Monitor the financial performance against the approved budget.
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Digital Adoption & Support unit Organization and Management
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.
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Adoption
· Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
· Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
· Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
· Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
· Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
· Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
· Create and maintain the local Digital systems inventory database in the site
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Support
§ Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
§ Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
§ Provide all technical support during the installation, configuration and roll out phase.
§ Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
§ Monitor and maintain computer systems and networks
§ Responding in a timely manner to service issues and requests
§ Repair and replace parts/equipment as necessary
§ Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
§ Prioritize and manage many open cases at one time
§ Manage the stock of equipment, consumables and other supplies
§ Mange user accounts, emails, assign rights and access to the digital services.
§ Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.
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Interaction with the I&C
- Collaborating as needed with the I&C “Digital Champion” at the plant level.
- Facilitate data availability for all critical IT/OT systems.
- Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.
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